Field service operations
CrewOps is an AI agent that schedules, routes, and dispatches your field crews — without a human in the loop. It monitors jobs 24/7, reassigns on the fly, and keeps every customer updated in real time.
"I stopped hiring extra dispatchers after switching to CrewOps. The AI handles the board from 6 AM to 8 PM without a single intervention."— Operations Director, HVAC company · 14 technicians
Inbound calls, web forms, CRM tickets — CrewOps pulls them in and instantly parses location, priority, and skill requirements.
Every 90 seconds the optimizer re-evaluates every open job against tech location, certifications, workload, and traffic — then dispatches autonomously.
Techs receive a single notification with job details, directions, and parts checklist. Customers get an SMS with ETA and a live link to track their tech.
When a job overruns, a tech cancels, or a priority emergency drops in — CrewOps reshuffles the board in real time and notifies everyone affected.
AI rebuilds the schedule every 90 seconds as jobs arrive, jobs complete, and priorities shift — no human dragging and dropping.
Every assignment checks certifications, prior history with the customer, and current parts inventory — right tech, right job, right parts.
AI answers every after-hours call, books the job, checks availability, and dispatches — without a receptionist or voicemail delay.
Automatic ETA notifications, rescheduling confirmations, and job completion summaries — every customer knows where their tech is.
When a high-priority job drops in, CrewOps instantly reshuffles the board, bumps low-priority jobs, and notifies affected customers — all in under 30 seconds.
Single-screen job card with customer history, parts checklist, and one-tap navigation — techs see exactly what they need, nothing they don't.
Most field service software assumes a human will drive every decision. CrewOps doesn't. It assumes the human is gone — and builds the entire operation around autonomous execution.
Field service companies that automate dispatch cut operational overhead by 30–50% in year one. CrewOps is built to get there — starting with the first week.